Customer information · 7 November 2026

Orders & support

Delivery and installation

Ask for the delivery area, shipping charges, dispatch estimate, and any installation services in your written quote. For collection or a return, contact us for the correct handover address and arrangements before travelling or shipping anything.

Changes and cancellation

Send your request with the quote or order reference as soon as possible. Tell us whether you have approved a design or sample. We will confirm the stage reached, what can still be changed or stopped, and any amount payable or refundable under the agreed quote and applicable law. Ask for cancellation and refund arrangements before approving a custom order.

Damage, defects and refunds

If an item is damaged, incorrect, or materially different from the approved specification, contact us with the reference and a description. Photographs of the item and packaging can help us investigate. Keep the item available while we agree the next step. Depending on the issue and your applicable rights, this may include repair, replacement, return or refund. We will confirm return instructions, responsibility for shipping, and the payment route and timing for an agreed refund.

Customer complaints

Email the studio’s customer-complaints inbox or call the number above. Include your name, preferred reply method, order reference if available, and the outcome you seek. For a privacy issue you can use the same contact. Keep a copy of your request. If a matter remains unresolved, you may use the consumer grievance channels available to you.

Project terms · Privacy notice